The NEI Customer Experience
At Northwest Enforcement (NEI), our core purpose is clear: To Be Valuable, Because Nothing Less Will Do. This mission drives every interaction, decision, and service we provide, ensuring our clients experience unmatched care, transparency, and superior results.
When you partner with NEI, you don’t just get a security provider. You gain a dedicated team focused on tailoring solutions to your needs while staying deeply invested in your success. Our three uniques define the NEI customer experience.
Transparent Communication
We believe clear and consistent communication is the foundation of a great partnership. From day one, clients are introduced to responsive account managers and key contacts who keep the lines of communication open.
Our proprietary reporting software, SRT, takes transparency to the next level. Clients receive detailed Daily Activity Records (DARs) and incident reports with GPS-integrated updates, photo documentation, and real-time insights into site activity. Whether through 24/7 locally-manned dispatch, daily check-ins, or proactive updates, our goal is to provide full visibility into the services we deliver.
We don’t just meet reporting requirements. We exceed them by customizing reporting frequencies, formats, and metrics to fit each client’s needs. From urgent updates to quarterly client E-newsletters, NEI ensures you’re always informed and in control.
Problem Solving at Every Step
The security landscape is ever-changing, and so are the needs of our clients. They vary by industry and evolve with changing circumstances. That’s why we pride ourselves on a dynamic service model designed to adapt and address new challenges as they arise.
At NEI, problem-solving isn’t just a skill; it’s part of who we are. Whether addressing immediate concerns or developing proactive strategies, our commitment to adaptability ensures we meet challenges head-on.
Our team and training programs are specifically designed to handle the dynamic nature of modern security needs. From managing high-stakes situations to navigating delicate scenarios requiring Trauma-Informed Care and Mental Health First Aid, our officers are equipped to provide comprehensive solutions. By integrating advanced tools, ongoing education, and practical experience, we empower our team to create safer environments for our clients and the communities they serve.
This dedication to problem-solving is central to our mission and reflects our focus on providing innovative solutions for every challenge we encounter.
We Care, and It Shows
Being valuable means going above and beyond to care for our clients, team members, and the communities we serve. Our officers treat your property like their own, taking pride in providing exceptional service that reflects NEI’s commitment to integrity and professionalism.
This culture of care extends to the communities where we live and work. Whether performing outreach in Portland’s Central Eastside or collaborating with local partners to address safety concerns, we are dedicated to making a positive impact wherever we operate.
From the moment you engage with NEI, you’ll notice the difference. We begin every relationship by listening to your needs and crafting solutions tailored specifically to your organization. Through transparent communication, proactive problem-solving, and a culture rooted in care, we ensure your security service not only meets but exceeds your expectations.
Let us handle the details, so you can focus on what makes your business unique. We’re more than a service provider—we’re your partner in creating safer, stronger communities.
Ready to experience the NEI Difference? Contact us today.
