Core Value Highlight: Resolve
We pride ourselves on living out our core values every day. Resolve is a value that truly sets us apart. It drives our determination to overcome barriers and deliver exceptional service, keeping our communities safe and secure.
Solving Problems, No Matter the Challenge
Our resolve starts before we even begin providing service. During our thorough onboarding process, we take the time to understand your unique needs and goals. This allows us to recommend truly effective solutions, not just standard ones. Once service begins, we don’t stop there. We check in regularly to ensure our solutions add value and meet your expectations, making adjustments as needed.
Resolve means we don’t shy away from obstacles that may arise. Instead, we improvise, adapt, and overcome problems. Our team is committed to solving client issues, even when faced with unforeseen challenges. Whether troubleshooting technical difficulties, addressing service gaps, or navigating complex situations, we bring a solution-focused mindset to every interaction.
One way we demonstrate resolve is through proactive notifications about issues we notice. A client who relies on trigger-based camera monitoring once shared how vital this approach is. Their previous contractor had failed to notice or notify them when cameras were obstructed or inoperative. Unfortunately, when they needed critical footage, they discovered their cameras had been down for a week, a costly oversight. Our team ensures this doesn’t happen by staying ahead of potential issues, addressing concerns quickly, and keeping our clients informed every step of the way.
Going the Extra Mile
To ensure we’re always meeting client needs, we prioritize proactive site visits and in-person conversations. These robust discussions help us identify opportunities for improvement and refine our approach. For sites with specific training requirements, our in-house training programs offer the flexibility to prepare our team for unique challenges.
Additionally, when commercially available tools fell short, we created our own software, SRT, to fill the gap and enhance our service. Unlike turn-key commercial software, SRT is developed and maintained in-house, allowing us to adapt quickly to client needs. More than just a tool, SRT embodies our resolve to provide transparency, adaptability, and unmatched service in an ever-changing environment.
How Resolve Shapes Our Team
Resolve isn’t just a value we bring to our clients. It’s a mindset that defines our team culture. Our officers and team members face challenges every day, whether it’s managing difficult situations, staying prepared for unexpected issues, or continuously improving their skills. By fostering a core value-led culture of resolve and problem-solving, we ensure that every member of our team is equipped to handle whatever comes their way. This commitment to growth and excellence makes us stronger, more adaptable, and better prepared to serve our communities.
Our core purpose is simple: Be Valuable. Nothing less will do. We embody this purpose by demonstrating resolve in everything we do. No matter what barriers arise, we are determined to make sure we deliver on our promise. Whether it’s through innovative solutions, proactive communication, or our unwavering commitment to excellence, we’re here to ensure your safety and satisfaction.
Experience the NEI difference that resolve makes. Partner with us and see how we go above and beyond to meet your needs.
