conflict resolution
When clients come to us requesting security service, it’s because there is a problem that they need solved. We strive to supply superior service, so we provide specialized training to ensure we can do just that. This training teaches officers how to de-escalate complicated situations and resolve conflicts peacefully, even when heated emotions or opinions are involved.
Training description: In this class, participants refer to the book Verbal Judo by George Thompson and Jerry Jenkins as a reference to tactical communication. This sets the stage for discussion about L.E.A.P.S., the three truths of communication, the benefits of the five-step approach, the sources of persuasion and the four criteria for action. The class talks through real-life examples to practice conflict resolution and de-escalation of situations they’ve experienced in the field.
Have Questions About Security Training?
Learn about the specialty courses we offer our team and inquire about state certification courses for yourself or your organization!
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